Decision support tools
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Decision support tools are tools, methods, and practices that help in one or more parts of decision making. This list is based on a Cambridge University website, which has nice summaries of each tool.
Information control
- Brainstorming
- Clustering Processes
- Customer Surveys and Interviews
- Data Sources (including links to some www sources)
- Quality Function Deployment (QFD)
- Strategic Options Development and Analysis (SODA)
- Soft Systems Methodology
- Spreadsheets and databases
- Statistical Process Control external link
- Statistical Software
Paradigm models
- 4 Ps of marketing
- Balanced Scorecard (Kaplan and Norton)
- Boston Plot (see also Product life cycle model below)
- Capability and Maturity - Hayes and Wheelwright's Four Stages
- Capabilities and Competences
- Corporate Strategy
- Flexibility Framework
- Innovation Funnel
- Manufacturing Decision Areas
- Mintzberg's 5 Ps for Strategy
- Porter's 5 Forces
- Porter's Generic Competitive Strategies (ways of competing)
- Porter's Value Chain
- Product Life Cycle (See Boston Plot above)
- Quality Framework
- Quality, Time, Cost & Flexibility
- SWOT (Strengths, Weaknesses, Opportunities, Threats)
- Time Framework
- Trade-off Models
- Vroom's expectancy theory external link
Simulation models
- Cost / Benefit / Risk Analysis
- Critical Path Analysis (CPA, CPM)
- Programme Evaluation and Review Technique (PERT)
- Robustness Analysis
- Sensitivity Analysis
Ways of Choosing
- Analytical Hierarchy Process
- Conflict Analysis
- Criteria Rating Form, Weighted Ranking
- Gap Analysis
- Importance / Performance Matrix
- Quantitative Decision Making
- Strategic Assessment Model
- Strategic Assumptions Surfacing and Testing
- Strategic Choice Approach
Representation Aids
- Affinity Charting
- 2x2 matrix
- Cause and Effect Diagram, Fishbone, Ishikawa Diagram
- Check Sheets and Check Lists
- Control Charts
- Decision Trees
- Drawing Packages
- Flow Charts
- Force field Analysis
- From/to Chart
- Graphs, Gantt, Histograms and Bar charts
- Hewlett-Packard Return Map
- Histogram or Bar Graph
- Matrices
- Media for Communication
- Polar charts, Radar charts
- TQM Tools
- Pareto Principle external link
- Scatter Plots external link
Other
- Benchmarking
- Deming's 14 points
- Deming Cycle (Plan, do, check, act)
- Finite Capacity Scheduling
- JIT (Just-In-Time)
- Kanban
- Materials Requirements Planning (MRP)
- Manufacturing Resource Planning (MRPII)
- Quality Organisations and awards
See also
References
Related files
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